Open to new opportunities

Reagan
Yego

Operations Architect & Data-Driven Leader

Nairobi, Kenya  ·  Remote

I turn fragmented processes into scalable systems — using data, automation, and people-performance design to deliver measurable results. 6+ years building data operations in high-growth SaaS environments.

Get in touch View experience
RY
800%
Month-over-month throughput increase via ETL redesign
85%
Reduction in manual data cleanup through AI automation
95%
QA rating sustained across 5 teams and 90 contributors
50%+
Reduction in client escalations via live support channel
34%
Increase in program success rates
36%
Improvement in customer engagement — Innovator's Award winner
About Me

Building systems that scale. Delivering results that stick.

I'm an operations architect with 6+ years designing and scaling data-driven operations in high-growth SaaS environments. My career at Assent Inc — a global supply chain sustainability platform — has taken me from Supplier Support Coordinator to Manager, Supplier Intelligence, a progression built on a consistent ability to identify what's broken and redesign it from the ground up.

I sit at the intersection of technical depth (Python, SQL, ETL architecture, data modeling) and strategic execution (process design, change management, cross-functional leadership). I don't just build systems — I drive adoption, instrument feedback loops, and sustain the performance over time.

I'm a McKinsey Forward alumnus, PCAP-certified Python programmer, and BSc Informatics graduate. Based in Nairobi, Kenya — working effectively with distributed teams across time zones.

⚙️
Systems Thinker
I identify root causes, model solutions end-to-end, and build in feedback loops before rollout — not after.
📊
Data-Driven by Default
Every process I design is instrumented. KPIs, dashboards, and quality metrics are features, not afterthoughts.
🚀
Builder, Not Manager
My best work happens when there's no playbook — identifying what should exist, then making it real.
🌍
Cross-Functional Leader
Led 5 teams and 90 contributors across time zones, driving aligned execution without top-down mandates.
Capabilities

What I bring to the table

Technical & Data
ETL Architecture Data Modeling Python SQL Data Visualization Automation APIs Google AppScript AI/LLM Tooling
Process & Strategy
Business Process Modeling SOP Design Change Management Root Cause Analysis OKR Design MoSCoW / RICE User Adoption
Leadership & People
Stakeholder Management Cross-Functional Leadership KPI Frameworks Team Performance Executive Communication Coaching & Enablement
Tools
JIRA Sigma Pendo Figma Zendesk Salesforce Slack Google Workspace Microsoft 365
Work History

Experience

Assent Inc Oct 2022 – Present
Manager, Supplier Intelligence
  • Rebuilt a fragmented ETL workflow into a centralized execution model — 800% MoM throughput increase — backed by a three-level reporting structure giving execution teams, QA reviewers, and senior leadership real-time visibility for the first time.
  • Deployed AI-driven automation that eliminated 85% of manual data cleanup and 75% of data transfer tasks, expanding team capacity without additional headcount.
  • Designed a centralized task-management framework across 5 teams and 90 contributors — defining SLAs, ownership, and feedback loops that reduced performance variability by 25%.
  • Shifted operating model from reactive to proactive delivery, driving a 34% increase in program success rates and 25% reduction in time-to-value.
  • Built a quality assessment process sustaining a 95% QA rating across all teams, enabling earlier gap detection and targeted coaching at scale.
  • Launched a live support channel cutting client escalations by 50%+ through faster ad hoc resolution and proactive process communication.
Assent Inc Apr 2022 – Sep 2022
Program Delivery Lead
  • Designed a customer feedback workflow from scratch — templates, enablement materials, and change communications — improving customer engagement by 36%; won Assent's Innovator's Award.
  • Eliminated task ambiguity by redesigning SOPs, establishing KPIs, and realigning the team around clearly defined performance expectations.
  • Acted as senior-level representative during leadership transitions — leading stakeholder calls and senior meetings to maintain business continuity without disruption.
  • Maintained 95%+ quality performance through regular QA reviews, refresher training, and continuously updated process documentation.
Assent Inc Nov 2021 – Apr 2022
Program Analyst
  • Built and maintained KPI dashboards that improved visibility, filtering, and navigation of program performance data across customer accounts.
  • Applied Python-based analysis to complex datasets, expanding reporting depth beyond what standard tooling could surface.
  • Delivered structured performance insights to customers, directly informing strategic decision-making and program prioritization at the client level.
Assent Inc Mar 2020 – Nov 2021
Supplier Support Coordinator
  • Executed product certification reviews and data submissions supporting accurate, timely compliance programme delivery.
  • Resolved supplier concerns and clarified regulatory obligations through direct engagement with suppliers, customers, and internal stakeholders.
Featured Work

High-impact initiatives

ETL & Data Engineering
ETL Workflow Redesign
Rebuilt a fragmented, manual ETL workflow into a centralized execution model — engineering a new data model from scratch, building live tracking infrastructure, and designing a three-level reporting structure (execution, quality, leadership). Simultaneously deployed AI-driven automation to eliminate the most repetitive tasks.
800% MoM throughput 85% less manual cleanup Real-time 3-level visibility
Operating Model
Reactive → Proactive Delivery Transformation
Led a full operating model transition across 5 teams — redesigning task templates, building a supplier database, creating execution standards, and redesigning reporting. Drove adoption through change communications and enablement sessions rather than mandates.
34% more program success 25% lower time-to-value 5 teams aligned
Quality & Performance
QA System at Scale
Built a quality assessment and feedback process that included structured QA reviews, a multi-metric performance framework with corrective actions, and individual performance dashboards. Trained QA reviewers on consistent assessment methodology across 90 contributors.
95% QA rating sustained 25% less variability 90 contributors
Customer Impact · Innovator's Award
Customer Feedback Workflow
Redesigned the customer feedback workflow from scratch — separating feedback by category, adding resolution complexity dropdowns, writing a user guide, and building rollout enablement materials. Recognized with Assent's Innovator's Award; scaled across all customer programs.
36% more engagement 50% supplier resolution 🏆 Innovator's Award
Cross-Functional Leadership
Centralized Task-Management Framework
Designed a master tracker across 5 distinct teams — clustering metrics by sub-process, defining ownership, setting time frames, and triggering handovers. Worked with each team lead to define process objectives and feedback loops, then ran enablement sessions for adoption.
5 teams unified 90 contributors 25% less variability
Client Success
Live Escalation Support Channel
Launched a real-time support channel for client-facing teams — enabling faster ad hoc resolution and proactive process communication. Reduced the reactive, high-cost escalation cycle by empowering front-line teams with direct access to expertise.
50%+ fewer escalations Faster resolution Proactive comms
Education & Credentials

Qualifications

🎓
BSc Informatics
Moi University, Eldoret — Second Class Honours (Upper Division)
2014 – 2019
🏛️
McKinsey Forward Program
McKinsey & Company — Leadership & Problem-Solving
Jun – Dec 2022
🐍
PCAP — Certified Associate in Python Programming
Python Institute
Apr – May 2021
🏆
Assent Inc — Innovator's Award 2022
Recognized for designing a customer feedback workflow that improved client engagement rates by 36% and was subsequently scaled across all customer programs. Selected based on measurable business impact and solution scalability.
Get in Touch

Let's work together

I'm open to Senior Manager, Director, and Head-of roles in Data Operations, Revenue Operations, Business Operations, and related fields — especially at Series B–D SaaS companies. Remote-first or Nairobi-based.